The Company
The Patient Factor website is owned and operated by Chapman Communications, founded in 2009 by Heather Chapman.

Our Mission
To improve the lives of patients by educating, engaging and empowering them on their health care journey.

We will accomplish our mission by:
• Establishing ourselves as a trusted resource for patients searching for information about our health care system and for stakeholders interested in understanding the patient perspective.
• Providing patients with a better understanding of the Canadian health care system including its legislation, policies and issues.
• Engaging patients in activities for advancing change.
• Bridging the communication gaps between all health care stakeholders, and building the trust and collaboration required to drive the necessary changes for improving our health care system.

Our Values
Integrity & accountability – we believe in earning your trust and being trustworthy.
Passion & courage – we believe that it takes passion and courage to embrace change.
Initiative & dedication – we believe that even one initiative and the dedication of many people can create change.
Innovation & collaboration – we believe that change for the better can be achieved by sharing ideas and working together.

Our company’s reputation will be built on the commitment to our values in all of our endeavors and in the relationships with our clients and employees. As a company that envisions a purpose beyond profit, it is these relationships that will ultimately define the measures of our success.